Privacy Policy maxwin88 —
Your Data, Our Responsibility

1. Personal Information We Collect

Maxwin88 collects various types of personal information when you use our platform. This is done to enable us to provide services that are secure, personalised and compliant with applicable legal requirements. The following are the categories of information we collect:

1.1 Information You Provide Directly

• Registration Information: Full name, date of birth, gender, nationality, residential address, mobile number, and email address.
• Identity Verification Documents (KYC): MyKad image, passport, or driving licence submitted during the account verification process.
• Payment Information: Bank account number, account holder name, and details of other payment methods you use for deposits and withdrawals.
• Communication with Us: Records of interactions with the customer support team, including live chat messages, emails and support tickets.

1.2 Information Collected Automatically

• Platform Usage Data: Game activity logs, deposit and withdrawal records, betting history, and platform usage statistics.
• Technical Data: IP address, web browser type, operating system, device model, unique device identifier and network information.
• Location Data: Approximate location based on IP address for geography verification and legal compliance purposes.
• Cookie Data: Information collected through cookies and tracking technologies as described in section 7.

2. How We Use Your Data

The data we collect is used for clearly defined and limited purposes. maxwin88 does not use member data for any purpose not stated in this Privacy Policy:

3. Legal Basis for Data Processing

Maxwin88 processes your personal data on valid and recognised legal bases. These bases determine whether we have the right to process your information for specific purposes:

• Contract Performance: Processing required to fulfil the service contract between you and maxwin88, including account management and transaction processing.
• Legal Obligation: Processing required to comply with anti-money laundering (AML), data protection, and gambling regulatory laws.
• Legitimate Interest: Processing carried out for legitimate business purposes such as platform improvement, usage analytics, and fraud prevention.
• Consent: Processing for specific purposes such as marketing communications, which is only carried out when you have given explicit consent and may be withdrawn at any time.

4. Sharing Data with Third Parties

Maxwin88 takes a highly cautious approach to sharing member data. We do not share your personal data with third parties except in the circumstances set out below and with adequate safeguards in place:

4.1 Trusted Service Providers

We work with carefully selected third-party service providers to help us operate the platform. These include payment processing providers, gaming software providers, identity verification services, and cloud infrastructure. All providers are bound by strict data protection agreements and are only permitted to use your data for specified purposes.

4.2 Legal and Regulatory Requirements

Maxwin88 may be required to disclose personal data to government authorities, regulatory bodies or law enforcement when compelled to do so by applicable law or court order. We will not disclose more data than is necessary to fulfil such requirements.

5. Data Retention and Deletion Period

Maxwin88 retains your personal data only for as long as it is needed for the stated purposes or as required by applicable law. The following are our data retention guidelines:

• Active Account Data: For as long as your account remains active and for a period of 7 years after account closure, in accordance with AML legal requirements.
• Financial Transaction Records: Minimum 7 years from the transaction date in accordance with Malaysia financial legal requirements.
• Communication Records: 3 years from the date of communication or until the related case is fully resolved.
• Technical & Log Data: 12 months from the date of generation, unless required for active security investigations.
• Marketing Data: Until you withdraw your consent, with deletion within 30 days of the withdrawal date.

Once the retention period expires, maxwin88 will securely delete or anonymise your data so that it can no longer be associated with you.

6. Data Security Measures

Protecting your data is a core technical and operational priority at maxwin88. We implement multiple layers of protection to keep your data safe from unauthorised access, disclosure, alteration or destruction:

7. Cookies and Tracking Technologies

Maxwin88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login authentication, session security and language settings. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us identify areas for improvement. All data is collected anonymously.
• Functional Cookies: Remembers your preferences and settings such as preferred language and set betting limits to provide a more personalised experience.
• Analytics Cookies: Helps us understand overall platform usage patterns for continuous improvement. Data is collected in aggregate form without identifying individuals.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some maxwin88 platform features.

8. Your Rights as a Data Subject

As a maxwin88 member, you have certain rights regarding your personal data. maxwin88 respects and facilitates the exercise of these rights:

To exercise any of the above rights, contact the maxwin88 Privacy Officer through the channels stated in section 11. We will process your request within 30 days of receipt.

9. Child Protection

Maxwin88 services are strictly for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18. Should we discover that we have collected data from a minor, we will take immediate steps to delete that data and terminate the relevant account.

Parents or guardians who are concerned that a child under their care may have registered or used the maxwin88 platform are urged to contact us immediately. maxwin88 employs multiple age verification mechanisms to prevent access by underage individuals.

10. Amendments to This Privacy Policy

Maxwin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. The updated policy will be posted on this page with a revised last-updated date.

For significant changes to how we process your data, we will notify you via in-platform notifications or email at least 14 days before the changes take effect. Continued use of the maxwin88 platform after the effective date of any changes constitutes acceptance of the updated policy.

11. Contact maxwin88 Privacy Officer

If you have any enquiries, concerns, or wish to exercise your privacy rights, please contact the maxwin88 Data Protection Officer (DPO) through any of the following channels. We are committed to responding within 72 hours for general enquiries and 30 days for formal data subject rights requests: